Standard Terms

All regular orders must be paid at the time they are placed. You may pay by major credit card using our secure online shopping cart, over the telephone, or via fax or mail. If you prefer to pay by check or money order, we will process your order when we receive this payment. No regular order will be scheduled for shipment until paid in full. For mail orders, make sure to include a complete list of items ordered and your shipping address, and mail to:

Intech Equipment
1921 W. Grant St.
Phoenix, AZ 85009

Sales Tax

Sales tax will be added to orders that are delivered in Arizona, California, Nevada, and Texas. Because of varying rates in different counties and frequent rate changes, sales tax may not be calculated exactly on your online order. If your delivery is in AZ, CA, NV, or TX; sales tax will be added at the correct rate for your county at the time that your order is processed. If you have any questions about sales tax, please contact us.

1.5% Discount

A 1.5% discount will be given for payment by cashier’s check at the time of order placement. This can be a significant advantage, especially on large equipment orders. If you wish to take advantage of this offer, please send email for assistance calculating your total with S&H and the applied discount.

Open Accounts

If you are a company interested in making repeated purchases, you may wish to establish an open account for net 30 terms. You may download these forms with Adobe Acrobat Reader:

Directions for Completing the Credit Application
Credit Application
Bank Inquiry Fax

Shipping and Handling Charges

S&H is added to online orders after they are received by Intech Equipment. Once your order is completely processed, you will receive a receipt showing your total charge via email to the address on your order. If you would like a quote for shipping and handling before any charges are processed, please send email including the product(s) you are asking about and your delivery address. Additional fees do apply for residential deliveries, lift gate delivery of freight, and other special services. Please indicate on your order and any inquiry if you need any special services. Freight shipments can be picked up at the nearest dock to avoid special service charges for residential customers, please contact us for details.

Shipping Methods and Delivery Times

Our standard shipping method for lighter items is UPS Ground. For freight, common carriers will be used. If you prefer a different method, please let us know. Air shipment and rush ordering is available on some items for an additional charge. If you prefer shipment via postal service, please be aware that all postal shipments must pay insurance for tracking ease. Standard delivery time on ground shipments is 10-14 business days. If any of your items are on backorder or if shipping will exceed the estimated time, you will be notified via email.

IMPORTANT Delivery Information

All deliveries are made on business days, during normal business hours. All shipments will require a signature for delivery. When your shipment arrives, please inspect it carefully for damage. If you see any sings of damage at all on the shipping container, please open the container and inspect your items carefully. If your shipment is damaged, please note the damage to the driver, refuse delivery and contact us immediately. Refusing delivery is the only way that you are guaranteed a replacement for your damaged shipment. In the case of UPS shipments, only the shipper may make a damage claim, so the items must be returned to the shipper. In the case of freight shipments, if you accept a damaged shipment, you will be solely responsible for handling any claims with the carrier. Refusing delivery protects you from this hassle. If your shipment is in good condition and you accept delivery, please unpack the shipment as soon as possible. Check your shipment for any damage or missing pieces, and notify us immediately. We will assist with a hidden damage claim or correct any shortage, but you must notify us within 10 days of delivery.

Returns

In an effort to avoid returns, we would like to emphasize the importance of product research. We will be happy to assist you in any way we can. Please be confident in the items you are ordering before you place an order. However, if you do need to return an item, please contact us within 30 days of receipt. If you’ve received an incorrect item due to our error, we will correct the situation as soon as possible with no extra out of pocket cost to you. Returns for any other reason must be accompanied by an RMA (returned materials authorization), and must be shipped freight prepaid to our designated location. Items returned without an RMA or with collect charges will be refused. Only items that are in new condition and in original packaging may be returned. Engines that have been started are not considered to be new. There are no returns on electrical items.

Exchanges

In most cases, you can receive full exchange credit for products returned within 30 days. Exchange items must still be accompanied by an RMA. Please include a notation of the replacement items you would like with any exchange returns. Additional shipping and handling charges will usually apply for replacement items.

Refunds

All refunds for returned product will be issued by check after the products have been received and inspected by Intech Equipment. Shipping and handling charges are not refundable except in the case of our error, and a restocking fee will be deducted from all refunds (15% in most cases).