Email Address

Shipping Policy

Shipping and Handling Charges

Currently S&H is automatically added to online orders for Graco items only. S&H for all other orders will be processed after they are received by Intech Equipment. We will contact you regarding your shipping options and costs before any charges are made.  Once your order is completely processed, you will receive a receipt showing your total charge via email to the address on your order. If you would like a quote for shipping and handling before you place an online order, please send email including the product(s) you are asking about and your delivery address. Additional fees do apply for residential deliveries, lift gate delivery of freight, and other special services. Please indicate on your online order and any inquiry if you need any special services in the space provided. Freight shipments can be picked up at the nearest dock to avoid special service charges for residential customers, please contact us for details.

Shipping Methods and Delivery Times

Our standard shipping method for lighter items is FedEx Ground. For freight, common carriers will be used. If you prefer a different method, please let us know in the "Order Notes" section. Air shipment and rush ordering is available on some items for an additional charge. If you prefer shipment via postal service, please be aware that all postal shipments must pay insurance for tracking ease. Standard delivery time on ground shipments is 10-14 business days. If any of your items are on back-order, if shipping will exceed the estimated time, or if you are in a restricted region for the product you ordered, you will be notified via email.

IMPORTANT Delivery Information

All deliveries are made on business days, during normal business hours. All shipments will require a signature for delivery. When your shipment arrives, please inspect it carefully for damage. If you see any sings of damage at all on the shipping container, please open the container and inspect your items carefully. If your shipment is damaged, please note the damage to the driver, refuse delivery and contact us immediately. Refusing delivery is the only way that you are guaranteed a replacement for your damaged shipment. In the case of FedEx shipments, only the shipper may make a damage claim, so the items must be returned to the shipper. In the case of freight shipments, if you accept a damaged shipment, you will be solely responsible for handling any claims with the carrier. Refusing delivery protects you from this hassle. If your shipment is in good condition and you accept delivery, please unpack the shipment as soon as possible. Check your shipment for any damage or missing pieces, and notify us immediately. We will assist with a hidden damage claim or correct any shortage, but you must notify us within 10 days of delivery. All items labeled with free shipping are only valid for North America.