In today’s post, we’d like to address a question we commonly hear from our customers:
Why is customer service so important when choosing a commercial roofing equipment supplier?
Customer service is critical for commercial roofing suppliers because responsiveness, commitment to outcomes and understanding your business save you money, time and headaches.
Thanks to our vast network of experienced customer support professionals, we are available to help frustrated customers, regardless of where they are located in the United States. We troubleshoot commercial roofing equipment, recommend suggestions and solutions, fulfill parts orders, and get equipment up and running in the shortest time possible.
Are You Receiving the Best Possible Service?
If you are a contractor, here are three questions we suggest you consider when determining if you are getting the best customer service from your current commercial roofing equipment supplier:
- Does your equipment provider offer same-day or next-day customer service?
Many commercial roofing equipment suppliers today sell tools and products, but the truth is that they do not always have the expert knowledge and service to back up their sales pitch. At Intech, we offer same-day and next-day service, as well as troubleshooting, in person or via phone, across three time zones.
With our easily accessible team of experts, there is no red tape to navigate through. Our customer service reps can effectively and efficiently walk you through a repair over the phone the same day. And should your issue require in-person assistance, we also send technicians out to your location within one day.
- Does your roofing equipment provider offer a collaborative approach to customer support?
Customer loyalty and longevity for today’s commercial roofing equipment suppliers is about more than building good rapport with customers. With this concept top of mind, Intech recently incorporated a new intra-communication technology system. It is an innovative, real-time team messaging mobile app for our customer service team members to utilize when taking calls.
With this new technology, we now have the ability to take our company’s “team communication” solutions for customers to the next level. The technology enables Intech to provide lightning-speed, responsive levels of service required to keep our customers for life.
- Does your equipment supplier avoid topics, like warranties and coverage?
If you have a warranty issue and you purchased your commercial roofing equipment from our store, we will fix it. Intech stands behind everything we do, no questions asked. If you purchase your equipment directly from Intech, we stand behind what we sell you and fix or replace any parts as quickly as possible.
At Intech, we firmly believe there is a lot more to the commercial roofing tools and equipment buying process. At the end of the day, we make it a point to support our customers from before they even make their very first purchase and beyond. Contact us today for more information.