At Intech Equipment and Supply, we strongly believe that customer loyalty and longevity for today’s SPF equipment providers is about more than just good rapport with customers.
With this concept top of mind, we recently incorporated a new intra-communication technology system – an innovative, real-time team messaging mobile app – for our customer service team members to utilize when taking calls. With this new technology, we now have the ability to take our company’s “team communication” solutions for customers to the next level.
The technology enables Intech to provide lightning-speed, responsive levels of service required to keep our customers for life.
What makes this customer benefit so unique is the fact that in addition to the quick turnaround time, it is still extremely personable. Taking into consideration your company’s specific needs and objectives, we first provide a standard product solution or customize one of our proven formulations for your specific application.
And we constantly welcome new problems or challenges. In fact, our experts thrive on doing what hasn’t been done before.
So, how does it work? Let’s say a team member needs input or advice on a specific part that a customer may need to purchase for his spray rig. The new app allows our customer service reps to request help or feedback from the entire team at the same time. As a result, our professionals help each other with suggestions, knowledgeable feedback and encouragement – in real-time – thus providing superior support to each and every customer.
“With this new communication tool, everyone on the Intech team can access a ‘trail of responses’ on various equipment support and repair topics,” says Intech team member, Keith Coultrap. “Thanks to this amazing state-of-the-art technology, it’s helpful to be able to go back and check if an issue has come up before, and then go back to a customer to provide immediate support.”
Our New eBook
In an effort to meet customers where they are today, Intech believes it’s important for companies to realize that superior customer service – especially in the sprayfoam equipment industry – isn’t just about the way you greet and serve your customers. In our latest research project, we’ve developed a new eBook: “Are You Getting the Best Customer Service from Your Spray Foam Equipment Provider?”
This new guide highlights how the best kind of customer support goes the extra mile, encompassing everything that can help maximize the after-sales experience—from parts, parts delivery service and training to maintenance and repair.