It’s no secret that customer service today is more important now than ever before.
In an effort to meet customers where they are today, we believe it’s important for companies to realize that superior customer service – especially in the Spray Polyurethane Foam (SPF) insulation and equipment industry – isn’t just about the way you greet and serve your customers.
Rather, it involves the unique ability to offer a strategic combination of extensive knowledge and manufacturer support to assist professional contractors throughout the equipment purchase process and beyond.
In our latest research project, we’ve developed a new eBook: “Are You Getting the Best Customer Service from Your Spray Foam Equipment Provider?”
Are You Receiving the Best Possible Service?
If you are a SPF professional contractor, here are some relevant questions we shed some light on in our new customer-service-related eBook:
- Does your equipment provider offer same-day or next-day customer service?
- Does your equipment provider offer a collaborative approach to customer support?
- Does your equipment provider boast a nationwide footprint?
- Does your equipment provider avoid topics, like warranties and coverage?
The new eBook, which you can download for free here, highlights how the best kind of customer support goes the extra mile, encompassing everything that can help maximize the after-sales experience—from parts, parts delivery service and training to maintenance and repair.
Founded in 1995, Intech Equipment & Supply is an independent, full service spray foam and coatings equipment integrator and parts supplier offering equipment, parts, turnkey mobile spray systems and expert technical assistance. Typical markets served are spray foam insulation, spray foam roofing, commercial roof coatings, single ply roofing, and colored asphalt coatings applications. For more information, visit www.intechequipment.com