Based on Intech Equipment and Supply’s recent eBook, “The Importance of Accessibility from Your Spray Foam Equipment Provider,” this article highlights the importance of a nationwide footprint and accessibility from your spray foam equipment provider, as well as why SPF professionals should make it a point to better understand the impact and far reach a nationwide provider can have on their business throughout the purchase process and beyond.
Spray Polyurethane Foam (SPF) is an incredibly versatile product that fits into a wide range of today’s markets. And with the SPF insulation industry growing at a rapid pace, it’s no wonder that countless professionals are looking to enter this opportunity-filled market and hop on board.
This means increasing numbers of SPF contractors are in need of equipment assistance and technical support more than ever before, day and night, and in numerous time zones across the U.S., as well as around the globe.
Do You Practice What You Preach?
Let’s face it: customer service is a phrase that gets tossed around a lot these days. Yet, does anyone truly practice what they preach?
For many of Intech’s competitors, the idea of excellent customer service is simply delivering SPF insulation in a box truck. However, at Intech, we believe there’s a lot more to the process than that.
First and foremost, we make it a point to support our customers before they even make their very first purchase. In fact, one of our key differentiators is that we offer both the expert knowledge and manufacturer support to assist spray foam professionals throughout the entire purchase process and beyond.
We Go the Extra Mile to Set You Up For Success
SPF equipment is integral to the entire process of applied spray foam: from transferring the components out of the 55 gallon material drums, to properly heating and pressurizing the materials, to pumping them through hoses, to mixing and spraying the components.
If something during this highly technical process goes wrong, there’s nothing more frustrating than throwing parts at equipment that don’t ultimately fix the problem at hand. After all, when you are spending hard earned money and using up precious time, you want to get it right the first time.
From Day One, a smart customer service and support team should always strive to do everything to keep customers spraying and carrying on with their daily tasks and responsibilities.
Our world class, technical support staff boasts more than 400 years of combined experience, complementing our main branch locations in three different time zones, including Arizona, California, Texas, Arkansas, Georgia, Minnesota and New Jersey. This is what helps make us unique – to date, we are not aware of any other SPF equipment providers in the U.S. that provide more than one location.
Nationwide Footprint, Easy Accessibility.
A large number of SPF insulation professionals do not fully understand the impact and far reach Intech has as a nationwide spray foam equipment provider. What does this mean?
Let’s say your SPF equipment breaks down, one of our reps is most likely located within just a few short hours of your location, and can be there to help with technical support either that very same day, or the next day.
Regardless of your location, Intech can immediately assess via phone or in-person your equipment, recommend solutions, fulfill parts orders, and get your equipment up and running in the shortest amount of time possible.
With customer service locations scattered across the country, Intech can deliver parts anywhere in the U.S. by the very next day. For example, if you are an East Coast professional desperately in need of a specific part after 5 p.m., a West Coast Intech agent can ship that part via FedEx, with a goal of delivery by 10:30 a.m. the next day.
The Bottom Line
At Intech, our company’s ultimate goal is not to simply get someone on the phone and create a scenario to meet each other in person.
Rather, our goal is to build the customer relationship by first diagnosing on the phone, next providing support either via phone or in-person, and, finally, building a long-term relationship for life.
Founded in 1995, Intech Equipment & Supply is an independent, full service spray foam and coatings equipment integrator and parts supplier offering equipment, parts, turnkey mobile spray systems and expert technical assistance.
Intech’s key customers are commercial roofing contractors, insulation contractors, asphalt coatings contractors and the materials suppliers that serve those customers. Typical markets served are spray foam insulation, spray foam roofing, commercial roof coatings, single ply roofing, and colored asphalt coatings applications.
A world class technical support staff with more than 400 years of combined experience complements our main locations in Arizona, California, Texas and Arkansas, representing three times zones. We also have mobile techs and representatives located throughout the U.S., which includes a vast network of independent reps and authorized sub-distributors. For more information, visit www.intechequipment.com