For many of our competitors, the idea of good customer service is simply delivering SPF insulation equipment in a box truck.
However, at Intech Equipment and Supply, we strongly believe there’s a lot more to the process. In fact, we make it a point to support our customers before they even make their very first purchase.
One of our key differentiators is that we offer both expert knowledge and manufacturer support to assist SPF professionals throughout the entire purchase process and beyond.
Our world class, technical support staff has more than 400 years of combined experience, complementing our main branch locations in three different time zones, including Arizona, California, Texas and Arkansas. This is what helps make our customer service so valuable and unique – we are not aware of any other SPF equipment providers in the U.S. that provide more than one location.
We also have mobile techs and representatives strategically located throughout the country, as well as a vast network of independent representatives and authorized sub-distributors.
Consider the following: Let’s say your spray foam equipment breaks down. No matter your location or the time of day, one of our reps is most likely located within just a few short hours of your location. We can easily be there to help with technical support either that very same day, or the next day at the latest.
If you purchase your SPF equipment via Intech, regardless of your location, we can immediately assess via phone or in-person your SPF equipment issues, recommend solutions, fulfill parts orders, and get your equipment up and running in the shortest amount of time possible.
Check Out Our Latest eBook!
In our latest research project, we’ve developed a new eBook: “How to Consider the Total Cost of Ownership on Spray Foam Equipment.”
This eBook, which you can download for free here, highlights the importance of looking past the actual price tag on SPF equipment, but also considering the value of unparalleled customer service. Additionally, it addresses why today’s SPF professionals should make an effort to understand the full impact and far reach that a nationwide provider can have on their business throughout the purchase process and well beyond.