Are you wondering what to look for in professional spray foam insulation equipment?
While there are the more obvious, visible, physical characteristics to consider, such as pump drive type, heating capacity, output, and electrical system, we believe a foam insulation equipment distributor’s level of customer service is equally important.
When it comes to investing in expensive equipment, most SPF professionals would agree that quality customer care and service are priceless. At Intech Equipment and Supply, our customer support professionals are always available to help contractors, regardless of their location in the U.S.
Our dedicated, loyal team of experts can help troubleshoot professional spray foam insulation equipment, suggest solutions to any of your machinery issues, fulfill parts orders, and even get your rig up and running in the shortest time possible.
We Offer Peace of Mind
If you are a professional spray foam contractor, there are several factors to consider when evaluating the best customer service from your professional spray foam insulation equipment supplier.
For starters, ask yourself if your professional foam insulation equipment provider offers next-day or same-day customer service. While many vendors sell the latest SPF equipment and supplies, they often do not have the necessary expert knowledge and quality customer service to back up their initial, persuasive sales pitch.
At Intech, we always offer same-day or next-day service on our professional foam insulation equipment. We also help troubleshoot your equipment issue both in person and via phone, across three U.S. time zones.
With our team of customer care experts, you do not have to navigate through any red tape. Our reps can efficiently troubleshoot when you need them most. Furthermore, if your machine or other SPF equipment-related issue requires on-site assistance, we can typically send a technician to your location within a day.
A Collaborative Approach Is Key
As a professional spray foam insulation equipment supplier, we believe that customer longevity is about more than simply having a good rapport with spray foam insulation contractors.
As such, just last year, we implemented a new intra-communication technology system for our customer service team members to use when taking support calls. This innovative, real-time team messaging mobile app allows our support team to take our customer communication solutions to the next level. It also enables us to deliver the fast, responsive levels of service required to keep our customers for life.
Does Your Spray Foam Equipment Provider Have a Nationwide Footprint?
Another important aspect regarding your investment in professional spray foam equipment is whether a potential distributor has a nationwide footprint.
For example, perhaps you are an East Coast SPF insulation contractor desperately in need of a particular spray foam part after 5 p.m. At Intech, one of our West Coast customer service team members can easily ship that part via FedEx by 10:30 a.m. the very next day, depending on FedEx’s availability.
Now Is the Time to Take the Next Step
At Intech, we believe there is a lot more to the professional spray foam insulation equipment investment journey than simply the transactional process. Most importantly, we make it a point to support our customers from before they make their very first equipment purchase and beyond.
We have served the spray foam industry for more than two decades. Our successful track record gives our customers peace of mind that our brand will still be around when you need us most.