As a professional Spray Polyurethane Foam (SPF) insulation contractor, do you know how to truly convince prospective customers why hiring a professional is much better than DIY?
First, proper SPF installation is essential for insulation to perform properly. Knowledge of vapor retarders, air infiltration, ventilation, recessed lighting and water pipes are just a few of the areas critical to proper installation techniques.
In addition, professional insulation contractors have access to a wide variety of training, are familiar with the city or county’s local codes and regulations, and can offer guidance about the kind and amount of insulation that should be used.
Finally, Safety is critical. Before SPF can even be applied, it’s important for a professional to safely remove old insulation that could potentially contain asbestos or mold. It’s imperative for this to be handled by a professional from the start of a project to avoid later issues. And with the use of specially calibrated machines, it’s important to have the most current spray foam application equipment to maintain safety. Special equipment also permits the correct disbursement of the accurate ratio of foam, and that foam is properly applied as specified.
Resources are Golden
Many of today’s prospective customers begin their search on insulation contractors that are members of the Insulation Contractors Association of America (ICAA), a nonprofit trade association of insulation contractors and suppliers. They can find contractors in their area by calling ICAA at (703) 739-0356. ICAA members must subscribe to the ICAA Members Code of Ethics.
In an effort to meet customers where they are today, Intech believes it’s important for companies to realize that superior customer service – especially in the spray foam insulation equipment industry – isn’t just about the way you greet and serve your customers. In our latest research project, we’ve developed a new eBook: “Are You Getting the Best Customer Service from Your Spray Foam Equipment Provider?”
This new guide highlights how the best kind of customer support goes the extra mile, encompassing everything that can help maximize the after-sales experience—from parts, parts delivery service and training to maintenance and repair.