FAQs

  • Cost
  • What are your payment terms?

    We accept all major credit cards.

  • Do you offer equipment financing?

    Yes. We work with Western Equipment Finance. You can review their terms here and see a copy of their application here.

  • What are your financing terms?

    Our financing terms are listed at the bottom of this page. If you have questions, please contact us.

  • Is it possible to pay by check?

    We accept checks from established customers with accounts in good standing, but we do not accept personal checks from new customers.

  • Shipping
  • What if I forget to inspect an order before the carrier leaves? (FedEx/UPS)

    Open your shipment as soon as possible. If there is any damage or missing items, please notify us immediately. We will assist with a hidden damage claim or correct any shortage, but you must notify us within 10 days of delivery. All items labeled with free shipping are only valid for North America. (Note: This applies to ground shipments only. You are solely responsible for LTL shipments.)

  • Who is responsible for filing a claim if equipment arrives damaged?

    In the case of FedEx shipments, the shipper is responsible for filing a damage claim. In the case of freight shipments, you are solely responsible for handling claims with the carrier if you accept a damaged shipment.

  • What if an item arrives damaged?

    When your shipment arrives, please inspect it carefully for damage. If you see any signs of damage on the shipping container, please open the container and inspect all items carefully. If anything in the shipment is damaged, please show the damage to the driver and document it. Refuse the delivery and contact us immediately. Refusing delivery is the only way that you are guaranteed a replacement for a damaged shipment. 

  • On what days are deliveries made?

    Deliveries are made on business days during normal business hours.

  • Can you accommodate rush orders?

    Yes, but there is an additional charge.

  • Can you ship by air?

    Yes, but there is an additional charge.

  • What shipping methods do you use?

    We normally use USPS 3-day-delivery for light items due to speed and cost, but can also use FedEx or UPS. Please let us know if you have a preference. We use common carrier freight for large items and pick the fastest carrier for the product weight and destination. If you prefer a different method, please let us know in the “Order Notes” section. Our standard delivery time on ground shipments is 10-14 business days. If any of your items are on back-order, shipping will exceed the estimated time. If you are in a restricted region, you will be notified via email.

  • Are there extra fees in addition to shipping and handling?

    Additional fees apply for residential deliveries, lift gate freight deliveries and other special services. Please indicate any special services you need on your online order in the space provided and on any inquiries. Freight shipments can be picked up at the nearest dock to avoid special service charges for residential orders. Please contact us for details.

  • What if I want to know the price of shipping and handling before placing my order?

    If you would like a quote for shipping and handling before you place an online order, please contact us by email or call us at 602-257-0720 to tell us which product(s) you wish to purchase, and your delivery address.

  • How much is shipping and handling?

    Currently shipping and handling (S&H) is automatically added to online orders for most items on our website. S&H for all other orders will be processed after they are received by Intech Equipment. We will contact you regarding your shipping options and costs before any charges are made.  Once your order is completely processed, you will receive a receipt via email showing your total charges.

  • Returns and Exchanges
  • What items can be returned?

    Only items that have not been used and are in their original packaging may be returned. Engines will not be accepted. There are NO returns on any electrical items.

  • What is your return policy?

    All returns must be accompanied by a return materials authorization (RMA), and must be shipped freight prepaid to a designated location. Items returned without an RMA or with COD charges will be refused.

  • How long do I have to return the product?

    We hope you are happy with the items you order, but if you need to return an item, please contact us within 30 days of receipt.

  • Products
  • Is my warranty valid everywhere?

    Yes. In fact, this is one way we differ from other suppliers. Your warranty is valid regardless of where your company is located and the job site location. Many companies only cover you for mishaps that occur on job sites in your area or state.

  • What does my warranty cover?

    We stand behind the equipment we sell and will fix or replace any parts as quickly as possible.

  • What if I need repair service while I am on a job site?

    We will dispatch a service rep on the same day or the following morning. (Note: Same or next-day service may not be possible for remote locations due to the availability of flights.)

  • What if I need a new part while I am on a job site?

    We will send the part the same day or you will receive it the next morning.

  • What if I am on a job site and my spray foam equipment malfunctions?

    Contact us so we can help. Our tech support team collectively has over 100 years of spray foam industry experience and has earned a nationwide reputation for providing top-level support. They can often help troubleshoot and resolve problems over the phone.

  • What if I have questions on how to use a product I own or that I ordered?

    You can download copies of product manuals from our website. If you cannot find an answer to your question, please contact us.

  • What manufacturers do you use?

    We are proud to represent top spray foam equipment manufacturers such as GRACO, PMC, Honeywell,  Carlisle, Roofmaster, and WINCO. You can see a complete list of the companies we represent here.